Refund & Return Policy

We hope you are satisfied with your purchase. However, if the product purchased from Idigitizing does not meet your expectations and wish to return the product for a refund, please read the following information and click to obtain the information.

We do not accept returns, if customers receive our products, have quality or a series of problems, you can contact us for refunds:

Here is our contact information: sales@idigitizing.com

Refund (if applicable)

After receiving and checking your return order information, we will send you the refund information via email. It may take up to 20 working days after you return the item to receive the refund (in many cases, you will receive the refund as soon as possible). Will be returned to your original payment account.

Delay or omission of refund (if any):
If you have not received a refund, please check your bank account again.
Then contact your credit card company, it may take some time to officially issue a refund.
Next, please contact your bank. Refunds usually take some processing time.
If you have completed all of these operations but still have not received a refund, please contact us at sales@idigitizing.com

Return shipping fee:

We will bear shipping costs
If the problem is caused by Idigitizing and the product you received is wrong, please return the product that cannot be opened in the same package you received and provide a copy of the invoice. After receiving the return, we will ship the correct product for you without paying additional shipping costs.

You will bear shipping costs
If you ordered the product by mistake or are not satisfied with the product, you can return the product for a full refund, and all shipping costs or other costs related to the order will be borne by you.
What if the ordered item is defective, incorrect or damaged?
Please contact our customer service team within 7 days after the order delivery date. To speed up, please provide product photos. To ensure your legal rights.

How long does the return process take?

Due to the large daily order volume, it may take up to 7 working days from the date we receive the returned product. We will notify you via email to confirm that your return order has been processed.
Depending on your location, the arrival time of the replacement product may vary. Please consider using a traceable transportation service or purchasing transportation insurance.

We accept order cancellation before the product leaves the factory or ships. If the order is cancelled, you will get a full refund. If the product has already been shipped, we cannot cancel the order.

if you have any questions, you can contact our customer service at  sales@idigitizing.com. we will provide comprehensive after-sales service.